40,From: Catherine Tan
Sent: Friday, December 30, 2011 11:18 PM
To: Halong Cruise
Subject: We really love Hanoi dinner and the meal on Junk boat At Halong bay.
Dear Hai Yen,
Overall my family enjoyed the trip other than the domestic flight delay.
However I would still like to provide some constructive feedback:
Hotel - All hotels service level are good, especially Boss hotel.
Initially one of the room is very stuffy but the staff managed to find us a fan.
Hoi An was ok but my children found the room a little eerie as all the lightings are dim.
Our favorite hotel is the Fragrances Hotel which is bright, clean and offer spa service.
Car - We are happy with the vans in Ho Chin Minh and Hanoi. For Hue, van is a bit old. All drivers were very good.
Food - most of the food are extremely nice, especially the spring rolls in Hanoi. Some of the food is oily,example: Fish baked in a clay pot or pancake in Hue. Maybe a little more variety in the type of food will be nice. We really love Hanoi dinner and the meal on Junk boat At Halong bay.
I would also like to comment that we really appreciate that you are prepared to accommodate us if the flight at Hoi An was delayed further.
We will definitely travel with your agency again in future.
Happy New Year
Rdgs
Catherine Tan
39, From: Brian Kennett
Sent: Wednesday, December 28, 2011 1:28 PM
To: Luxury Halong Travel
Subject: Thank you
Dear Ms Hai Yen,
We had an absolute blast thank you.
Best way to review our wonderful trip is to have a look at my blog and also tab down the right hand side to favourites and have a look at “is life a recipe” my food blog.
Two monster blogs here for our amazing Sapa and Hanoi, Ha Long trip.
I hope this helps, it really was fantastic. I’ve been before but I had 5 others who had not, and just loved every minute.
Happy Christmas to you,
Warmest regards
Brian Kennett
38, From: Joseph Tillekeratne
Sent: Monday, July 11, 2011 5:57 PM
To: Halong Travel
Hi Hai Yen,
Sorry for the delay, our flight out of hanoi was cancelled by Jetstar so I missed out on checking my email until this morning when I arrived in HCMC. We leave to Singapore tomorrow morning.
Both of us really enjoyed the Sapa tour and Halong Bay experience. Our guide was fantastic and the Elegance Hotel in Sapa was really good. The pizza we had for dinner at Mountain travels was one of the best I had in my life! Overall everything ran very smoothly, the guide and driver were very informative and always on time.
Finally, thanks for organizing this trip for us. We found you to be very helpful and the level of service was tremendous. May I have your website so I can recommend you to my friends?
Best wishes,
Joe
37, From: Jenny Lau
Sent: Wednesday, June 29, 2011 1:56 PM
To: Halong Cruise
Subject: Thank you - Tour code : 160611-VNTY-Ms.Jenny
Dear Ms Hai Yen,
How's everything in Hanoi?
Finally I have some free time to sit down and write this feedback which is due :o) Have been busy with housework especially doing the laundry (plenty of dirty clothes to wash after the holiday) !
Firstly my husband and I would like to say thank you for the wonderful arrangement and services rendered during our holiday in Hanoi. The tour guides provided are punctual, courteous and helpful :o) We really like the hotels in terms of location and facilities (like the big head shower and the internet connectivitiy). The view from Sapa View Hotel is breathtaking and beautiful. Thanks for introducing this hotel to us.
Overall we had a wonderful time in Vietnam. If given the opportunity we will definitely come back for another visit and will also recommend your travel services to our friends and family.
Thank you for everything!
Warm Wishes
Jenny & Mohan
36, From: Vishnu Bangsomboon
Sent: Monday, May 30, 2011 4:25 PM
To: Halong Cruise
Subject: Greeting from Bangkok
Dear Diep
I returned to Bangkok save & sound on Saturday.
Thank you for having your service. It was very appreciative for me as your customer.
My trip to Halong was pleasant even though the first day it rained was foggy all day. But other days were fine. I really enjoyed it.
I will definitely write my good impression of your service on TripAdvisor
If you plan to come to Bangkok, please let me know so I can reciprocate your hospitality I received in Hanoi.
Sawasdee & Best Regards,
Vishnu Bangsomboon
35, ----- Original Message -----
From: Harhalakis, Dennis Arthur
To: Halong Cruise
Sent: Tuesday, May 03, 2011 8:01 AM
Subject: RE: Halong Cruise
Dear Hai Yen
Quick note to say how much we enjoyed ourselves and thank for your help with the arrangements.
All the transfers went well and everybody was very helpful.
Best regards
Dennis
34, Original Message -----
From: Aline McDonald
To: Halong Cruise
Sent: Friday, April 29, 2011 5:36 PM
Subject: April trip to Vietnam.
Hello Ms Hai Yen,
We arrived at home on the 27th late everything went well.
I promised you a report on the trip so here it is.
Hanoi - everything was very good the hotel I would use again, good location, Halong Pheonix Cruise was
also very good, the guide there was excellent.The tour guide was informative and likeable.
In closing the trip was more than we expected and we enjoyed the whole experience,we will be coming back in the future.
Thanks for the great time Gil & Aline
33, 寄件人: Halong Cruise
主題: Aks for feedback - Tour code
收件人: "mandy law"
副本(CC): "mandy law"
日期: 2011年4月14日,星期四,下午7:19
Hi Hai Yen,
Thanks for your mail. We had a great time in Vietnam. We are very satisfied with your services in Halong. Both tour guides are knowledgeable and speak excellent English, the drivers are also nice and professional. The hotel was excellent while the homestay accommodation was up to expectation. The host were kind and the food was delicious. The trains were satisfactory and the Sapaly Express was definitely of good value. Thanks for your advice and we did enjoy a wonderful trip in Vietnam.
We will recommend your company to our friends and hope we will meet again in the near future.
Best Regards,
Damon & Mandy
32,----- Original Message -----
From: Philomena Mitolo
Sent: Tuesday, April 26, 2011 9:02 AM
Subject: RE: Airport pick up - tour code : 210411-VNTY-Mr.Philomena Mitolo
thank you for organising our trip it went extremely well. Your staff are extremely polite. I did provide feedback to the tour guide. The tour guide was ok - the language was challenging at times. Due to the rain we were not able to do all on our tour. Hence on day four we arrived at the restaurant at 430pm for 845pm train ride.
I should have told you that we were both vegetarians - sorry we didn't have all the meals ( lunch and dinner)
Once again. many thanks for all your assistance it made our trip extremely rewarding,
Kind regards,
Philomena
31,----- Original Message -----
From: Garg, Diya
Sent: Sunday, April 24, 2011 7:03 PM
Subject: Re: Remind - Tour code : 190411-VNTY-Diya Garg
Dear Yen,
We just reached back today. We had a wonderful trip to Hanoi, Halong and thanks much for your tour organisation.
We will be sure to recommend your name to my sister and friends.
Regards
Mrs Diya,
30, ----- Original Message -----
Sent: Sunday, February 27, 2011 11:42 PM
Subject: Fw: Halong tour voucher for Mr.William Truong - Tour code : 180111-VNTY-Mr.William Truong
Hello Em Yen,
Not sure if you remember me and my 2 friends - we met at the Hanoi Phoenix Hotel in the morning, to organise our Halong Bay tour. I wanted to thank you and your team for your help in organising an enjoyable trip. I hope that Xuan is ok, he got sick the first night. We cannot help the weather, and I think in future we will visit Hanoi in warmer weather. Nonetheless, we will take away memories that will last forever.
Wish you all the best, and want to a big recommendation to Mr Diem for you and Xuan.
Keep in touch, and if you happen to visit Australia, let me know.
Regards,
William
29, From: VIETNAMTRAVEL
Sent: Monday, February 14, 2011 6:40 PM
To: Vietnam Tour
Subject: Fw: Ask feedback for your trip in Vietnam and Cambodia from 25th of Dec 2010 to 10th of Jan 2011
Hi Ms. Hai Yen,
I hope all is well with you.
We had completed the comment cards with each guide and so hopefully they will have been some use to you in improving you service going forward.
We had a really wonderful trip and wanted to thank you for you assistance and service throughout.
As mentioned in our comments there are a few things which we felt could have been better and as you have asked I will put down a few pointers which I feel are valid and will assist you when planning a similar trip for future guests.
Our first hotel The Riverside in Saigon, the room we had been first offered was a bit smelly so we upgraded to the River View room, we would have expected given the cost of the tour that we would have been given this room as standard. Our second room was nice a little dated but the hotel is very well located and the breakfast buffet was fantastic. My comment would be to ensure your guests are put on the riverside in future, I’m sure no one will have an issue paying the $20 extra it cost us?
The other hotel we felt could have been better was the Golden Sand, again the rooms were musty smelling and the beds not at all comfortable. I would not recommend this as part of a tour.
Siem Reap, the Borei Angkor was also a bit dated and I would have preferred a different more up to date alternative as we had 4 nights here also their Dinner menu was not very good.
Kampong Thom, Sambor Village, was not a very good standard and you are open to the elements as the roofs are straw and do not provide any protection from the insects which come in to your room at night. I understand this area is not very well developed from a tourism point so we accepted that as it was only for one night, I would advise that you check out some alternatives.
On the positive side the Pilgrimage Village was superb we would have happily spent another night here and it might be an option to offer a 1 night rest day to guests in the future this would have been an option we would have really benefitted from after a week of intensive travelling. The Sofitel in Hanoi was beautiful, the Cruise was sensational and the Intercontinental was nice.
Our guides were all very nice and well informed and we are very happy to have taken this trip.
We both very much enjoyed our holiday and thank you to your team for looking after us. As I said over all we had a fantastic time and I hope my comments will help you to improve your service for other guests.
Regards,
Colin Walsh
Managing Director
Irish Building Magazine
28,----- Original Message -----
From: Sue Quill
To: VIETNAMTRAVEL
Sent: Wednesday, January 19, 2011 12:27 PM
Subject: Re: Thank you
Dear Ms Hai Yen
Many thanks for your assistance. We very much enjoyed our time in Vietnam and our HCM hotel and airport transfer worked out very well.
We are now back in Australia and will be sure to recommend you to any of our friends who are planning to travel to Vietnam.
Kind regards, Sue Quill
27, ----- Original Message -----
From: Gough, Carl
To: Gough, Carl ; VIETNAMTRAVEL
Sent: Monday, January 17, 2011 8:56 AM
Subject: RE: thanks
Hai Yen,
I wanted to take a moment and thank you for such an incredible bit or organising. Our trip to Vietnam went so smoothly and it would not of been possible without your help. Your team were there when they said they would be and absolutely everything was in order, as you said it would. We will absolutely recomend you and your team to anyone wishing to travel to Vietnam - Amazing work, Thank you
Carl. Rebecca. Miah and Oscar
Carl Gough - Financial Markets Client Director
Cable&Wireless Worldwide - twitter CWWalgonet
1 Macquarie Place, Sydney, NSW 2000, Australia
26, ----- Original Message -----
From: lim sweelin
To: VIETNAMTOUR
Sent: Tuesday, December 07, 2010 10:54 PM
Subject: Re: Confirmation Vietnam Tour 8days/7night for Mr.Marcus and Ms.Lim Sweelin - Tour code: 291110-VNTY-Mr.Marcus
Hi Hai Yen,
We have arrived back in Penang, Malaysia safely. We would like to thank you, Diep and your staff who have made our stay in Hanoi, Vietnam very pleasant and comfortable with your good service. Will certainly recommend friends to use your service if they are visiting Vietnam in future.
Once again, thanks a lot for your patience and assistance in helping us with all the arrangements.
Thanks and take care.
Best regards,
Lim Swee Lin & Marcus Soon
Dear Diep,
I get your contact from Pin (Penang, Malaysia). We plan to visit Vietnam somewhere in Nov, light & easy kind of family tour or group of friend the first time (cultural/education/discovery of your country). if we want to add Laos & Cambodia then what will be the cost, may be you can recommend in 2 quotation: Vietnam alone and Vietnam with additional 2 countries. Please recommend to us, we need help from you for ground tour arrangement (hotel/places to visit & etc). Flight arrangement can be ourself or you have a better price promotion then you can include in the package.
Hope to hear from you soon so that we can make arrangement. I've send you a Skype also ...
Best Regards
Marcus
25,----- Original Message -----
From: Luc Pelland
To: sale@vietnamtour.com.vn
Sent: Tuesday, November 16, 2010 8:02 PM
Subject: RE: Information about wallet of Mr.Pelland
Good evening Yen,
We are now in Beijing.
Yen, I want to tell you how much I appreciate all the things you have made for my friends, my wife and myself to make our trip to Vietnam such a great success . We will definitely remember you when we come back or when our friends ask us for recommendations. It is so nice to be able to depend on people you can trust such as yourself.
Thanks again,
Luc Pelland
24,----- Original Message -----
From: Henny Jenner
To: sale@vietnamtour.com.vn
Sent: Wednesday, November 17, 2010 4:19 PM
Subject: RE: Henny Jenner and friends would like to thank you!!!
Dear Hai Yen,
We are now in Cambodia.
We (all 4) would like to thank you for your excellent travel arrangements during our stay in Vietnam.
It was very nice meeting you and we will recommend everybody to you who like to travel to Vietnam.
Thanks again and best regards,
Henny
23,----- Original Message -----
From: I and J MacDonald
To: sale@vietnamtour.com.vn
Sent: Monday, November 15, 2010 8:36 PM
Subject: RE: Ask for feedback about our service - Tour code :101110-VNTY-Ms.Janine MacDonald
Dear Ms. Hai Yen,
Thank you very much for all of your help with our journey in Vietnam. We appreciate your excellent service and your attention to all the details.
The trip to Halong Bay was wonderful and we are very glad that we chose the three day/two night option since it gave us a lovely day on the boat (we were able to swim from the boat) and we really enjoyed the kayaking too. We were very happy with the rooms and the service on the Violet. Your driver to and from the boat was courteous and on time.
We also enjoyed the stop at the government run craft places.
Thank you too for the excellent service we received from Quin and the driver for our two days of tours to the Perfume Pagoda and Tam Coc. We enjoyed both days very much. Please thank both Quin and the driver once again for the wonderful time that we had together.
We will definately pass on your name to any friends who come to visit Vietnam.
Sincerely,
Janine MacDonald
22,----- Original Message -----
To: "vietnam tour"
Sent: Wednesday, October 27, 2010 11:28 AM
Subject: Hotel & Sapa Trip
Dear Ms. Minh
Back to Hong Kong for alost 2 weeks now.
I just want to say thank you to you, I really have a good time in Vietnam with my family, I appreciated your prompt and professional services, you make me feel comfortable and safe.
I have recommended you to some of my friends that are planning to go to Hanoi in good.
Cheers
Leo
21, ----- Original Message -----
From: "Boonchuay Kaewkoi"
Sent: Thursday, October 28, 2010 3:55 PM
Subject: Thank you so much.
Dear Mr. Diep
I have to say thank you so much for your support us and make us have a very very nice trip your staff are very kindly and very friendly to take care us during stay in Vietnam.
When I have a time I'll visit Vietnam again and visit your office again.
Best Regards,
Boonchuay.
20,----- Original Message -----
From: Patricia Jeffs
To: VIETNAMTRAVEL
Sent: Wednesday, October 13, 2010 6:02 AM
Subject: Thank you, thank you.....
Hi Ms Hai Yen
I just wanted to thank you again for all the lovely, courteous, efficient help you gave us when we visited Vietnam. My only regret is not staying in Hue as there was so much to do there. Hoi An was lovely but 5 nights there too much! Sue Richardson, my friend, also told me last night on the phone how helpful you were to her when she needed some help.
I have given your email address to my sister, Maryrose Mooney, and I hope she makes contact.
I told her to put together her dates and requests ie flights/hotels/transfers/trains and send to you for a quote.
Time Hotel was lovely and very central. I have told my sister to ask for windows in her hotel rooms and Room 402 was a lovely room.
I hope she listens to my suggestions/ideas and makes contact
Kind regards
PATRICIA JEFFS
19, ----- Original Message -----
From: Suzanne M Smith
To: vietnam tour
Cc: Stephen Smith
Sent: Monday, October 04, 2010 10:26 AM
Subject: Thank you
Ms Hai Yen
We have arrived home safely after a wonderful trip to Vietnam and Hong Kong
We loved your country and all the people are so wonderful and friendly.
Your service made our trip so easy. All the bookings were perfect, the drivers were always early to pick us up and you always responded so quickly to my phone calls and emails (even though you were in the middle of wedding celebrations).
I would recommend your service 100% to any of my friends, family or colleagues.
I felt great relief to know that I had someone local to call on while I was in Vietnam.
I hope all went well with your wedding celebrations with your husband’s family and I hope to use your service again sometime in the future.
I also recommended you to a family I met while staying at the Victoria Hotel in Hoi An. The husband’s name was Kevin and they were originally from England but now live in Sydney. They had a little girl called Bella and wanted to go to Ha Long Bay and also Sapa. Did they call you?
Best wishes to you and the team at Vietnam tours.
Kind regards, Suzanne
18,----- Original Message -----
Sent: Sunday, September 12, 2010 9:18 PM
Subject: Thanking you
Hi Diep,
just a small note to thank you for your very professional and effective
help with our travell arrangments,now including flights to Hue etc.Both
Jenny and I were most impressed and appreciative of your cheerfull help
and are more than pleased to have had the opportunity to meet you in
person.We would love the opportunity to return the favour in some small way
should you and your family ever venture to Melbourne
( I'm sure that An would be most impressed by kangaroos,koala bears and our beaches).
again thanking you for all your help
best regards,
Jenny and Ian Macfarlane
ps will send you photos when we return to Oz
17, ----- Original Message -----
From: Gordon Leonard
Sent: Saturday, September 11, 2010 3:51 PM
Subject: Re: Question for you
Hi there Mr Diep,
I have received it! Many thanks for your very efficient service.
I have the Paypal link and you can expect to receive payment on Friday the 17th. Please let me know if there are any issues with this.
Am looking forward to my visit very much, I hear you have a very beautiful country.
Regards
Gordon
Hello there,
Your service has been recommended to me by a colleague who says your service was very good.
I will be visiting Vietnam from the 1st October to the 7th with another person, arriving in Ho Chi Minh City by air. I am a citizen of Ireland and she is a citizen of the People's Republic of China, can we both use your service to apply for the visa on arrival?
Looking forward to hearing from you,
Gordon
16,----- Original Message -----
From: Pattrawan K.
To: VIETNAMTRAVEL
Sent: Sunday, September 05, 2010 7:34 PM
Subject: Re: Ask for feedback from Ms.Pattrawan_Tourcode: 250810-VNTY-Pattrawan K.
Dear Miss Yen,
Greeting back from Bangkok!
We're doing well, thank you so much! Hope you do the same.
We had such a great time in Hanoi, Halong, Hoa Lu and Tam Coc. Our favourite one was Tam Coc with a great scenery. I love the plan that we went to Hoa Lu in the morning and went to Tam Coc in the afternoon. My mum really loves row the boat and my dad got Vietnamese hat back to our house, great protection from Vietnamese raining during the days we were there. Boat at Halong was nice and please give our regard to guides on both days. They're really helpful and entertained especially a guide from the first day to Halong. I don't know how to pronounce his name but he's a nice one with good English speaker though. He helped my dad took off the bus as my dad is pretty old and he inconvenience to move down the bus.
And overall was really nice and the hotel was well friendly and helpful too. I love the look of the hotel and our room was clean and perfect for 3 people as a family. Next time, i'm sure will use your great service again and this time will be in Sapa.
Warm regards,
Pattrawan
Dear Ms. Hai Yen,
Greeting from Bangkok. Hope you're doing well there. Thank you very much for your kind information and please give my thank you to Mr. David Tran too. He's a really kind and helpful person!
I'm interested in Time Hotel and Boss Hotel. So the rate you gave me are the rates for a triple room from hotels? If so, on the website, i'm really interested in Boss Hotel's family suite but the price is pretty high. Do you have more choice for any other hotels with under $50 per night?
I'm actually having an eye on Cozy Hotel Hanoi but not sure if you had any contact rate with them. I do love traditional hotel style.
my travel plan:
Check in 25 August 2010
Check out 28 August 2010
prefer family room or a triple room
airport transfer needed
Tour service: Halong bay (1 day trip) and other you can offer.
Thank you very much again for your kindness helping us.
Best regards,
Pattrawan K.
15, ----- Original Message -----
From: Shael Martin
Sent: Saturday, September 04, 2010 3:11 PM
Subject: Hanoi train station transfer to Jasmine Hotel
Hi Diep
We would like to accept your offer of a transfer from Hanoi train station to the Jasmine Hotel on Monday morning 6th Sept at 4:30am.
Thank you for being so helpful with this trip to Sapa - it has been wonderful so far!
Regards,
Shael
Hi
Thank you for your prompt response. Please confirm our tickets and let me
know how to arrange payment.
Also we will not need to be collected from our hotel in Hanoi as we will be
arriving from Dalat in the late afternoon and will catch a taxi to the train
station from the airport.
What time should we arrive at the train station?
Thank you for your assistance!
Shael
14, ----- Original Message -----
Sent: Saturday, September 04, 2010 8:16 AM
Subject: Re: Re: Re: Livitrains Express Train Danang to Hanoi 09 / 09 / 2010
Good morning Mr tran,
Thanks for arranging our train tickets we appreciate it.
They were promptly arranged and delivered.
We recommend your service to other fellow travellers
Mrs jane Clarkson, Vic, Australia
Dear Mr Tran,
Thanks for your assistance! We would definatly like to book the rail tickets
9/9/2010 Danang to Hanoi on Livitran train for four people (2adults/2children)
I will email late August to arrange a time probably on 2/9/10 in HoChiMihn near our hotel.
Please hold seats for us,Thanking you, Mrs Jane Clarkson
13,----- Original Message -----
From: Nienke Adema
To: Sent: Thursday, July 29, 2010 11:29 AM
Subject: RE: Confirmation for Livitrans Train to Sapa
Dear mr Diep,
we are back in Hanoi and we wanted to thank you so much for the good service!
It was very nice that someone showed us the way to our cabin on the way to Lao cai and that someone was waiting for us this early morning to bring us to our hotel. The trip with the train was also good.
We will certainly recommend you to all of our friends and family if they want to travel in Vietnam.
Best regards,
Nienke Adema
12, ----- Original Message -----
From: rahul chakrabarti
Sent: Wednesday, June 30, 2010 7:40 PM
Subject: Re: Confirmation: Sapa Train Reservation-Rahul Chakrabarti & Family
Hi Mr.Diep
Now my family and I are back in Singapore. I want to thank you for going above and beyond your obligations to provide us additional transportation in Hanoi. The arrangement at Sapa was also very well coordinated and we were not the least inconvenienced in the entire trip. I will remember your exceptional services for my next visit.
thanks & warm regards
Rahul Chakrabarti
11. Original Message -----
From: wendy channon
To: Vietnam tour
Sent: Saturday, May 22, 2010 6:47 PM
We hightly recommend Mr Diep for all your travel needs in Vietnam !
You will not find a more trustworthy, honest, hardworking agent anywhere. Not only that he is such a delightful person !
Wendy & Greoff
Lennox Head
Australia
10,--- Original Message -----
From: Jody Sutherland
Sent: Tuesday, June 08, 2010 8:51 AM
Subject: RE: Booking for Train from Hanoi to Sapa/Lao Cai
Mr Tran
Thank you so much for your wonderful effort helping us . It was very nice to meet you.
Hello Mr Tran
I have read some great comments about your services and would like ask if you can help organise the train
For 5 people from Hanoi on the 4th June, 1010 to Sapa/Lao Cai.
The 5 of us will be arriving in Hanoi at 1300 on the 4th June, 2010.
I have looked at the 6 berth on the Royal Sapa Train or the six sleeper room in the Livitrans train but am
unsure if they are soft beds. We would like to be able to go to a restaurant as well.
Thank you and I look forward to hearing from you.
09, From: Rob Heymink
Sent: Monday, March 22, 2010 7:14 AM
Xin chao! I like to let you know that everything is fine, and we are very happy with your service! This morning very busy on Ga Hanoi so easy to miss us, and easy for us to miss your young man.
No problem and not the young man fault! I think he feel bad but no need! I am happy! :-) Thank-you again for your good service, and I will certainly reccomend your business to my friends!
Regards
Rob Heymink
08, ----- Original Message -----
From: Andrew Beechey
Sent: Saturday, March 20, 2010 8:34 AM
Thank you very much
We would like to thank you very much for the professional manner in which you conducted your business with us. We were particularly impressed with your excellent communication regarding arrangements and the fact that you personally acoompanied us to the train in Hanoi to ensure we didn't encounter any problems.
The fact that you had one of your representatives meet us on our return to
Hanoi was also greatly appreciated
Regards
Andrew Beechey
07-- Original Message -----
From: Kerri-Jane Paterson
Sent: Wednesday, January 06, 2010 10:38 AM
Hello
We have just returned from our holiday in Vietnam and would like to thank you for organising our tickets for the train to Sapa. They were delivered to the Golden Sun 4 in Hanoi and promised - so very good service on your behalf. We were very happy with the train and the service we received.
Hopefully we will return to Vietnam again one day.
Kerri-Jane Paterson
06, --- Original Message -----
Sent: Thursday, 1 October 2009 9:56 AM
To: Georgie MONKHOUSE
We are all now back in Australia preparing to return to work but I would llike to on behalf of the four us say a very big thank you for organising our trips to Sapa and Halong Bay Catba. It was organised so well and we were very pleased with every thing.
We have a friend travelling to Vietnam, Liz John, so I will be certain to forward your details to her. A very big thank you once again –
Sapa and Catba were both two of our main highlights of the holiday to Vietnam!
05, Thank you for the wonderful tour experience. Jameson.
Jameson Wong
eMail : jameson@fashion-pals.com
Tel: +65 93255026
04, Hello
Thank you for the great service. We will recommend your service to our friends who are going to Vietnam. We were very happy that we got exactly what we paid for and it was very easy for us. Regards
03. Hello, I wanted to tell you that Guy was really great and helpful. He is a really nice guy and you are definitely lucky to have him on your team. Thank you, Tim
02.Simon and I want to let you know that we are very impressed with your service, especially during various unexpected events, you have been very responsive and helpful. Should I know of anyone interested in traveling to Vietnam, will certainly recommend them to contact you. Warm regards, Ivy
01. I want to thank you for your assistance in making our trip to Sa Pa wonderful. We had a great time in Victoria Express Train. I want to thank you for setting up our tour guide and driver. I know we could not have done what we did without their help. My children had a wonderful time even if it was raining on us. They loved walking around looking at the landscape. Your company was very helpful and I would recommend your company to anyone who is wanting to travel on the train to Sa Pa. Many thanks again.
Best regards,
Michelle Black Bangkok